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Try These Fixes When Your Sound is Not Working in Chrome

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Why does internet speed matter so much for Zoom calls, especially video calls? Sync issues – when the audio and video don’t match up.
 
 

 

Troubleshooting internet browser issues | Eventbrite Help Center

 
Why does internet speed matter so much for Zoom calls, especially video calls? Sync issues – when the audio and video don’t match up. Note: Microsoft Teams will not support Internet Explorer 11 starting trouble hearing audio in Teams, you might be having a problem with your microphone.

 
 

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Learn more. Please note that Internet Explorer 11 will remain a supported browser. Internet Explorer 11 is a component of the Windows operating system and follows the Lifecycle Policy for the product on which it is installed. If you’re having trouble hearing audio in Teams, you might be having a problem with your microphone. Here are some solutions to get you back on track.

If you’re having trouble hearing sound from your microphone, first make sure you have the latest Windows update or Mac OS update and Teams app version installed. To check for updates in Teams, go to your profile picture in the upper-right of the Teams app and select Check for updates.

Updates typically install in the background if they’re available. Close all other apps that might be using your microphone like Skype or FaceTime. Then select Make a test call under Audio devices. In a test call, you’ll see how your mic, speaker, and camera are working.

Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you’ll get a summary of the test call, and you can go to your device settings to make changes.

The test call feature is only available in English for now. Additional languages are coming soon. We’ll delete your test recording immediately after the call. It won’t be retained or used by Microsoft.

Make sure the setting for Microphone access for this device is turned On. When your microphone isn’t working in Windows 10, it might be a problem with your drivers. Go here for step-by-step instructions for checking your Windows drivers.

Note: These settings only apply to Mac OS If you’re using Teams on the web, here is something you can do to make sure your microphone and camera are set up properly:. It is important to check your browser permissions and settings.

Whether you’re using Chrome or other browsers like Microsoft Edge or Firefox , you can start with Settings or Options and then find the microphone and camera. Here, set the Microphone and Camera to Allow access to these devices. In general, higher speeds mean a more stable internet connection and your meeting is less likely to experience lag. The less multi-tasking your computer has to do, the better.

Are you a Browser Tab Hoarder like me! Close them! Too many tabs can overtax your computer and slow down its performance. Pause any uploads and downloads. Demanding tasks like downloading or uploading a big file like video or music files will take up a large amount of internet bandwidth. Prioritize your Zoom call by pausing those activities until after your meeting is over. This includes pausing any scheduled file backups or pausing automatic updates to your computer or applications.

Those often happen in the background without you realizing it. Disable HD video. Turn off Wi-Fi on other devices. Switch to ethernet if available. Instead of using Wi-Fi, use an Ethernet cable to access the internet. It’s a faster and more reliable connection.

Since I travel quite a bit, I bring a foot Ethernet cable with me in case I have access to an Ethernet port to plug into. Use your cell phone as a mobile hotspot and log into Zoom using your mobile data. Generally, the further you are from the router, the weaker and slower the signal will be.

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