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Screen randomly shuts off during Zoom calls – HP Support Community – .When is it ok to face-mute on Zoom? | Zapier

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I just recently got a new HP Spectre x 2-in I have been having issues with the screen randomly shutting off going completely black during Zoom calls. This is the only time this happens to me but I use Zoom quite frequently so it is becoming an issue.

I can still hear the audio from the call and see that my webcam is still on indicated by the light next to it. Others on the call can still hear and see me, so my laptop has not shut off. It is not a webcam problem and it is also not a Zoom problem, as the webcam works perfectly and Zoom works fine on other devices. It is a screen issue. How can I fix this? Don’t worry as I’ll be glad to help, I have a few troubleshooting steps we could try to fix the issue:.

Firstly, perform Windows Update and HP Support Assistant: do not skip any troubleshooting steps if you feel steps are repeating. For email support: Send an email to support zoom. Hope this helps! Keep me posted for further assistance.

Don’t worry as I’ll be glad to help, however, to provide an accurate resolution, I need a few more details:. Didn’t find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:.

Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic. New member. Message 1 of 4. HP Recommended. Product: HP Spectre x Tags 1. Tags: Hp spectre x HP Support Agent. Message 2 of 4. Click Check for updates and messages to scan for new updates. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional. Click the update name for a description, version number, and file size.

Select the box next to any updates you want to install, and then click Download and install. Was this reply helpful? Yes No. Message 3 of 4. Message 4 of 4. What is the exact issue with webcam? Have you tried different app such as Skype or Hangout? Have you tried any troubleshooting steps? When was the last time it worked fine? What is the product number of your device? If you think you have received a fake HP Support message, please report it to us by clicking on “Flag Post”.

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How do I turn my microphone and video off when joining a Zoom meeting?: Ask USQ Current Students

Subscribe on YouTube! When you читать полностью have your game face on. Before you attempt the more complicated methods below, make sure to restart Zoom to recover the app from temporary glitches.


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